Guy Kirkwood is an RPA, cognitive and AI evangelist and is COO of UiPath, a leading RPA vendor. He has 20 years' experience in outsourcing and a particular interest in the future of shared services and BPO. He is a writer and presenter on the future of work.
is an expert on robotic process automation RPA (RPA) Robotic process automation is a capability that allows companies to integrate with any IT application or website and perform complex rule based work, typically in the same way that a user would. for
SSC, Shared Service Centres are in-house centres of excellence operations run by corporations to provide one or more F&A, HR, procurement, IT or other processing services to the broader company. GIC, Global In-House Centres are captive shared service operations normally located in near-shore or off-shore locations. BPO Business Process Outsourcing is provided by corporations working with the client company to provide F&A, HR, procurement or other industry-specific processing services from the providers' locations. and GBS Global Business Services units are mature SSCs or GICs which provide multi-tower operations and often have elements provided by outsourcing service providers in a hybrid commercial model. operations.
A leader in RPA and BPO, Guy has been a COO,Chief Evangelist, business developer and demand generation expert in the US, Asia and Europe. Guy ( has helped grow RPA firms, consultancies, advisors and outsourcers including:
UiPath, Headquartered in London, UiPath is the world's most technologically-advanced (and fastest growing) intelligent automation (RPA) vendor Sutherland, Sutherland Global Services is a USD1bn turnover pre-IPO BPO provider headquartered out of Rochester, New York. Xchanging, Xchanging (LON:XCH) is a London-listed GBP700m ITO and BPO provider, recently acquired by Computer Science Corporation (NYSE:CSC). Capgemini Capgemini is a Paris-headquartered, French-listed (CAP:Euronext Paris) EUR10bn consulting and outsourcing service provider. and EquaTerra EquaTerra is a private Dallas-headquartered, third-party outsourcing advisor (TPA) firm acquired by KPMG in 2011. (now KPMG). KPMG is a global consulting (advisory), tax and audit major and one of the "big five" with Accenture, EY, PwC and Deloitte.
Guy BA, MPhil Guy holds Bachelor of Arts in psychology, politics and philosophy and Master of Philosophy degrees. University of Stirling is also a university guest lecturer whose papers have been published worldwide; he's been a speaker on outsourcing for
The Economist The Economist is a global weekly magazine which specializes in international business and world affairs with a readership consisting of CEOs, CFOs and COOs. and Management Today Management Today magazine focuses on European issues and the latest management thinking for senior managers in the UK. and is a Guy writes "BPO Backchat" focused on the latest developments in the BPO markets and interviews with industry leaders. for Professional Outsourcing. Professional Outsourcing magazine is a quarterly publication focused on the global outsourcing and BPO markets. Guy Kirkwood